Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your order number or proof of purchase.

How to Start a Return (Self-Serve) We make returns easy! You can request a return directly from your order — no need to email us first:
  1. Log in to your account at erinknightdesigns.com
  2. Go to your Orders and select the order you'd like to return
  3. Click "Request a return" and select the item(s) and reason for return
  4. Submit your request — you'll receive a confirmation email with your prepaid return shipping label
  5. Pack your item securely in its original packaging and attach the label
  6. Drop it off at your nearest carrier location
Please note: A $8.99 return shipping fee will be deducted from your refund to cover the cost of the return label.
Damages and Issues Please inspect your order upon receipt and contact us immediately at erinknightdesigns@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions / Non-Returnable Items We cannot accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Refunds Once we've received and inspected your return, we'll notify you whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method, minus the $8.99 return shipping fee. Please allow a few business days for your bank or credit card company to process and post the refund.